Frequently Asked Questions (FAQ)
Frequently Asked Questions
Have questions? We've got answers! If you can't find what you're looking for, feel free to contact us.
📦 Orders & Shipping
How long does delivery take?
Within the UAE, orders are delivered in 2–4 business days. For GCC countries, expect 4–7 business days. Other Middle East regions may take 7–14 business days.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this to track your package via our courier's website.
Do you offer free shipping?
Free shipping may be available on qualifying orders. Check our current promotions for details.
Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. After that, the order may already be in processing. Please contact us immediately at meet.jabedshihav@gmail.com.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unused, unopened items in original packaging. Please visit our Refund & Return Policy page for full details.
How do I return an item?
Email us at meet.jabedshihav@gmail.com with your order number and reason for return. We'll guide you through the process.
When will I receive my refund?
Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.
🌱 Products
Are your products authentic?
Yes! CIANARA guarantees the authenticity of every product we sell. We source directly from verified suppliers and authorized distributors.
Are your products safe and UAE-compliant?
Absolutely. All products sold on CIANARA comply with UAE health, safety, and regulatory standards.
Can I use these products if I have sensitive skin?
We recommend checking the product ingredients list before purchase. If you have specific concerns, please consult a dermatologist or contact us for guidance.
💳 Payments
What payment methods do you accept?
We accept major credit and debit cards, and other secure payment methods available at checkout.
Is it safe to pay on your website?
Yes. Our store uses industry-standard SSL encryption and secure payment gateways to protect your payment information.
Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) for orders within the UAE. Simply select “Cash on Delivery” as your payment method at checkout. Please have the exact amount ready upon delivery.
Are there any additional charges for Cash on Delivery?
There are no extra charges for choosing Cash on Delivery. You only pay the total amount shown at checkout.
💬 Still Have Questions?
We're here to help! Reach us at meet.jabedshihav@gmail.com or visit our Contact page. We respond within 24–48 hours, Sunday to Thursday.