Refund & Return Policy

Refund & Return Policy

Last updated: August 2026

At CIANARA, your satisfaction is our priority. If you are not completely happy with your purchase, please read our policy below.

1. Return Eligibility

We accept returns within 7 days of the delivery date, provided that:

  • The item is unused, unopened, and in its original packaging.
  • The item is not a hygiene or personal care product that has been opened (for health and safety reasons).
  • You have proof of purchase (order number or receipt).

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Opened health, skincare, or beauty products.
  • Items marked as “final sale” or “non-returnable” on the product page.
  • Gift cards.

3. How to Request a Return

To initiate a return, please contact us within 7 days of receiving your order:

Our team will respond within 1–2 business days with return instructions.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds will be processed within 5–7 business days.
  • The refund will be issued to your original payment method.

5. Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at meet.jabedshihav@gmail.com with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (damaged, defective, or wrong item sent).

7. Contact Us

For any questions about returns or refunds, please reach out:
Email: meet.jabedshihav@gmail.com
Location: Dubai, United Arab Emirates