Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at meet.jabedshihav@gmail.com. Please note that returns will need to be sent to: 3 Hassop Court, Waverley, Rotherham, S60 8FH, United Kingdom.

If your return is accepted, we'll send you a return shipping label and instructions on how to send your package. Items sent back without first requesting a return will not be accepted.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Exceptions / non-returnable items Certain items cannot be returned: perishable goods, custom/personalized products, personal care goods (beauty products), hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-returnable.

Exchanges The fastest way to get what you want is to return the item and once accepted, make a separate purchase for the new item.

European Union — 14-day cooling off period If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason. Item must be unworn/unused, with tags and original packaging, with proof of purchase.

Refunds We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval, contact us at meet.jabedshihav@gmail.com.